Home Forums Support Data available in DB but not Showing on Dashboard

This topic contains 8 replies, has 2 voices, and was last updated by  acetech 1 week, 2 days ago.

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  • #21848

    acetech
    Participant

    Hi Guys,

    I can see the data the DB under clients and invoices but when I check the dashboard it doesn’t display the invoice or the client?

    Is there a manual way to refresh DB or push the data through again without recreating the data?

    #21849

    Hillel Coren
    Keymaster

    How were the invoices and clients created?

    #21852

    acetech
    Participant

    They were created via the web, as they did create another invoice again and that showed successfully.

    What I did find out thou, was that the internet connection was slow during that time.

    The email notification for the invoice was generated but no actual invoice shows up on the dashboard or in the invoices or the client created as well on the GUI.

    Would the internet connection affect it?

    #21854

    Hillel Coren
    Keymaster

    I wouldn’t think that would cause it.

    #21855

    acetech
    Participant

    is there a way to populate the data on the dashboard from the db?
    Or to recreate the invoice without manually doing the invoice over?

    #21856

    Hillel Coren
    Keymaster

    I’m sorry, I don’t understand your questions. The data shown on the dashboard is generated from the data in the db.

    #21864

    acetech
    Participant

    understand, the question is how come that specific invoice is not showing up on the dashboard?
    It is in the DB but not showing up on the dashboard, wanted to know how can I manually update the DB so that the dashboard shows the invoice

    Delete the record and recreate it again with the same invoice number?

    #21865

    Hillel Coren
    Keymaster

    Is the invoice marked as sent?

    #21866

    acetech
    Participant

    will provide you with an update later on this evening would need to query the db

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