Home Forums Support email problems – attachment and Bcc

This topic contains 1 reply, has 2 voices, and was last updated by  Hillel Coren 1 month ago.

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  • #18420

    zjenko
    Participant

    Hi,

    We had no problems with our test ninja but since we’ve gone to production there have been some problems regarding emailing – attachments are sometimes not generated (see below what laravel-error tells us) and now Bcc is not working as it was before. How does ninja handle sending of emails? Is there a log file that would tell us more than laravel-error?

    laravel-error:
    [2019-01-16 14:27:54] production.ERROR: PhantomJS - Invalid response https://ninja.sinergise.com/view/xf4vy5mgd3kvqntu4aysmeitocesdabn?phantomjs=true&phantomjs_secret=: {"context":"PHP","user_id":1,"account_id":1,"user_name":"Sinergise Service Desk","method":"PUT","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36","locale":"en","ip":"10.245.192.253","count":3,"is_console":"no","is_api":"no","db_server":"mysql","url":"invoices/107"} []

    #18421

    Hillel Coren
    Keymaster

    Maybe check for any differences between the dev and prod servers.

    There are some troubleshooting steps here:

    https://invoice-ninja.readthedocs.io/en/latest/configure.html#phantomjs

    Those are the only logs, most email providers have their own logs.

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