Home Forums Support Existing invoice number

This topic contains 7 replies, has 3 voices, and was last updated by  Hillel Coren 3 years, 3 months ago.

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  • #1971

    petere
    Participant

    I have a pro account, made some invoices, and then I made some test invoices.
    I deleted the test invoices but now I cannot use the invoice numbers anymore.

    How can I solve this?

    #1972

    Hillel Coren
    Keymaster

    If you want to start from scratch you can cancel your account and then sign up again and we’ll make your new account pro.

    Otherwise you can restored the deleted invoices, change the invoice numbers and then delete them to make the numbers accessible. We have database checks to ensure two invoices don’t share the same number.

    #1974

    rvdg
    Participant

    Hello

    Delete a invoice is not working. There is allways the option to recover. Maybe it´s good to change the invoice customer. But for that i see no option.

    #1975

    Hillel Coren
    Keymaster

    We don’t currently support fully deleting an invoice, this is to ensure referential integrity.

    It’s possible we’ll support it in the future for invoices which have never been sent and don’t have any payments made against them.

    #1976

    rvdg
    Participant

    But can you tell me how I can change the customer

    #1977

    Hillel Coren
    Keymaster

    You’d need to clone then delete the invoice to set a new customer.

    #1978

    rvdg
    Participant

    possible to recover invoice number for other invoice to differend customer

    #1980

    Hillel Coren
    Keymaster

    You would need to restore the old invoice (if it’s deleted) change the invoice number to something else to make the number available.

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