I just realised on an invoice that was paid by card that the gateway card processing fee that I have added is getting discounted. Is this how it should be or a glitch?
In this case the invoice was raised for $1,000 with 15% discount, with a total discount of $150.
Client paid by card and a item line is added to the invoice for the card processing fee (calculated correctly) but then the fee is also discounted with 15%.
Is there a setting that I have missed to exclude gateway processing fee before calculating discounts?
Great, thanks – got it sorted! And true that, would help those who are trying to find answers themselves I guess and trying not to raise tickets unnecessarily in order to minimise support requests.
But we are all different of course 😉