Home Forums Support Gateway card fees being discounted

This topic contains 4 replies, has 2 voices, and was last updated by  ausswe 1 month, 3 weeks ago.

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  • #24212

    ausswe
    Participant

    I just realised on an invoice that was paid by card that the gateway card processing fee that I have added is getting discounted. Is this how it should be or a glitch?

    In this case the invoice was raised for $1,000 with 15% discount, with a total discount of $150.
    Client paid by card and a item line is added to the invoice for the card processing fee (calculated correctly) but then the fee is also discounted with 15%.

    Is there a setting that I have missed to exclude gateway processing fee before calculating discounts?

    #24214

    Hillel Coren
    Keymaster

    Sorry, this is just a limitation of the feature.

    AS a workaround you would need to either add a negative line item for the discount or use line item discounts.

    #24215

    ausswe
    Participant

    Thanks, might be good to include info on the Settings page during the Gateway fee setup due to the impact?

    Using discount per line item would be a good approach, I search the documentation on how to activate discount per line item but can’t seem to find it.

    How do I activate it correctly?

    #24216

    Hillel Coren
    Keymaster

    You want to add the discount field on Settings > Invoice Design > Product Fields

    Maybe another feature which could be better documented 😉

    #24217

    ausswe
    Participant

    Great, thanks – got it sorted! And true that, would help those who are trying to find answers themselves I guess and trying not to raise tickets unnecessarily in order to minimise support requests.
    But we are all different of course 😉

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