Home Forums Support Gateway Fees displayed but not be charged

This topic contains 4 replies, has 2 voices, and was last updated by  Hillel Coren 4 weeks, 1 day ago.

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  • #20199

    Paul Mellor
    Participant

    I have configured everything under the online payments with the fees for stripe.

    When i click on the button to pay invoice it shows the gateway fees with the information icon, however when i get to the card detils screen it comes up without the gateway fees and only the standard invoice price.

    Currently using a self host 4.5.11
    Only error in the log is a client’s trying to pay with incorrect security code, This payment is what highlighted to me of the issue as for a $39 invoice client was charged $39 instead of $39.92.

    #20200

    Hillel Coren
    Keymaster

    Not sure, are you able to reproduce the problem?

    #20201

    Paul Mellor
    Participant

    Yes i have reproduced the problem with another invoice. I will PM the details

    Details emails via web support

    • This reply was modified 1 month ago by  Paul Mellor.
    #20204

    Paul Mellor
    Participant

    Issue was resolved with a complete reinstall.

    #20205

    Hillel Coren
    Keymaster

    Glad to hear it’s working! Not sure what the problem could have been.

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