Home Forums Support Help with 403 Forbidden Error Self Hosted, Installed with Softaculous

This topic contains 4 replies, has 2 voices, and was last updated by  Anonymous 3 years, 4 months ago.

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  • #1769

    Anonymous

    Hi,

    I am getting redirected to a 403 Forbidden Error when trying to save or e-mail an invoice.

    You don’t have permission to access /public/invoices on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    I checked folder permissions and they are set to 755 and files to 644.

    I’m self hosting on shared hosting and installed Invoice Ninja with Softaculous.

    #1770

    Hillel Coren
    Keymaster

    Can you check that the files are owned by the webroot.

    Softaculous may also be able to provide help.

    #1771

    Anonymous

    The owner and group is shown as my cpanel login name in my FTP client. How can I set it to webroot?

    #1772

    Hillel Coren
    Keymaster

    If you have SSH access you can run sudo chown -R www-data:www-data storage, I’m not sure with a cpanel.

    Are you only seeing this error when saving an invoice? Was this always a problem or did it start happening. Also, which version are you using?

    Thanks

    #1773

    Anonymous

    Thanks for your help, the issue turned out to be a security setting on the shared hosting and is resolved now.

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