I was hoping for chat or phone support since we are paying but that doesn’t seem to be available, right?
Re: Recurring Invoice “Status”
Slowly moving over our invoicing to this system. Currently have 3 clients moved over. 2 of which seem to be behaving just fine with monthly billing on the 1st of each month using Stripe as our processor.
1 has an issue and we have no idea why. Client paid the first month and then second month nothing happened by sending the invoice, we were expecting the “Auto Bill Always” to auto charge them on their credit card, but that didn’t happen so I asked politely to go pay again using the new invoice requests sent by invoiceninja. so they did just that they paid it and the funds went thru. however the recurring invoice status is now listed as “viewed” rather than “active”
i am concerned that something is wrong again with this clients recurring invoice, i don’t want them to have to go online and pay every month!
any direct support on this bug is appreciated. not sure if i omitted any pertintent details
Hey Hillel 🙂
I seem to have an issue with auto bill.
cards are saved as tokens, settings are set to auto bill on send date.
Back end shows sent but not paid.
Is there something I can check.