August 4, 2016 at 5:43 pm #3710
If I refund an item. How do I record the refund after the invoice has been fully paid. If I edit the old invoice to remove the item, the customer has a negative balance which I can’t seem to record the refund/payment against. If I raise a new invoice to record a negative number of items in the sale, once again indicating the item has com back, I can’t seem to record the refunded amount (negative payments) back to the customer.
Thanks for your help.August 4, 2016 at 5:47 pm #3711
Try deleting the paymentAugust 5, 2016 at 6:06 am #3715
Would that work if the person has paid with a credit card through stripe?
How would I match the original stripe payment and the stripe refund to the edited invoice.
Is the only limitation in the current software that we can’t choose an invoice with a balance of 0 or less from the payment dialog? If so, it would seem like a relatively easy thing to change to allow a negative payment (refund) against an invoice.
ThanksAugust 5, 2016 at 6:53 am #3716
With our latest version (to be released to invoiceninja.com this weekend) we support refunding Stripe payments from within the app.August 22, 2016 at 7:30 pm #3917
So, do you just make the refund in Stripe? I don’t see anyplace to issue a refund in InvoiceNinja. Please explain how to record a refund for a Stripe payment.August 22, 2016 at 8:43 pm #3918
On /payments if you click ‘Select’ you should see a refund option.March 13, 2017 at 5:19 pm #6114
Is there a way to do a partial refund??March 13, 2017 at 5:20 pm #6115
On /payments click ‘Select’ then ‘Refund Payment’January 28, 2019 at 5:34 pm #18685
I’ve issued an refund and on /payments it no longer says “completed” but “… refunded”, which is correct. However, on /invoices (where I keep it sorted by unpaid balance), the invoice shows up as partially unpaid, which is incorrect. How can I correct it?
YoavJanuary 28, 2019 at 6:08 pm #18687
Are you saying you processed a full refund but it only partially refunded the invoice?
Did the invoice have multiple payments?January 28, 2019 at 6:19 pm #18688
No, I’m saying I processed a partial refund, acknowledged on /payments as a refund but on /invoice as if the client had made a partial payment (it was actually one payment, paid in full, then a partial refund). It shouldn’t show the invoice on /invoices as if there is a balance to be paid but acknowledge the refund as such, just like on /payments.January 28, 2019 at 6:37 pm #18692
If you processed a partial refund then then the client effectively made a partial payment.
Another option would be to create a credit note (ie, a negative invoice) rather than a payment refund.January 28, 2019 at 11:08 pm #18709
99% of my clients only pay once so a refund needs to be a real refund, paid out to the client regardless of any future invoices.
And no, a partial refund doesn’t mean a partial payment. There is a very substantial difference between the two, which hopefully I don’t need to explain. The system needs to know the difference. On /payments, the system knows that it was a partial refund and not a partial payment, so obviously the data exists correctly but is being processed wrongly on /invoices. Can it be fixed on my side or does it need to be fixed on your side?January 29, 2019 at 6:17 am #18712
Thanks for the feedback, we’ll keep it in mind for v2…January 30, 2019 at 7:34 am #18750
Thank you. In the meantime, how can I prevent fully paid invoices from showing up in red as partially unpaid?January 30, 2019 at 8:12 am #18755
Not sure the best solution, you could manually add a payment for the refunded amount.
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