Home Forums Support Invoice Reminders not Being Sent / Some InvoiceNinja emails Going to Spam

This topic contains 1 reply, has 2 voices, and was last updated by  Hillel Coren 3 years, 5 months ago.

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  • #2166

    Elegant Logic
    Participant

    Hi there, I was having a great time using your service, until recently.
    I’ve had several invoices go into clients’ spam folders (causing late payments). I’ve asked the clients to put invoiceninja.com into their whitelists but this doesn’t help me long-term.

    I’ve also seen several reminders not being sent as per the set schedule. I’ve had to follow these up manually.
    I really like your service but the reason I decided to use it was because I wanted to automate things. If I can’t rely on it, it’s not much use!
    Can you let me know what the problem is?
    Here are examples of invoices which should have had reminders sent by now, but AFAIK they have not gone:
    2016-0200 2016-0202
    Thanks for your help!

    #2167

    Hillel Coren
    Keymaster

    Sorry to hear you’re having trouble.

    We use https://postmarkapp.com/ to send our emails. We’ve found compared to past providers they do a pretty good job of getting emails delivered. If you can send us some email addresses you’ve had trouble with we can review our logs to check they were delivered.

    Here are two other solutions to consider:
    – Click the ‘View as recipient’ link and copy/paste the link in an email to the client.
    – Use https://bitnami.com/stack/invoice-ninja to setup your own instance of the app and use your own email account to send the invoices.

    I’ve checked your settings, based on the due dates of the invoices it doesn’t look like it’s time yet for the reminders to be sent. If you need further help it may be easier to email us at [email protected], we don’t want to share any details on a public post.

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