Home Forums Support Invoices not displaying as paid after client makes an online payment

This topic contains 5 replies, has 2 voices, and was last updated by  Hillel Coren 1 month ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #18423

    marcuseaton
    Participant

    When our clients make a payment to their invoice, the payment is received through our Gateway but the invoice still shows the payment due. I’m having to manually mark the invoice as paid. Please let me know if this is a known issue and how to resolve.

    Thanks, Marcus Eaton

    #18424

    Hillel Coren
    Keymaster

    Which gateway are you using?

    #18425

    marcuseaton
    Participant

    First Data Payeze

    #18426

    Hillel Coren
    Keymaster

    Have you tried replicating the problem with a test payment?

    #18427

    marcuseaton
    Participant

    Yes, I’m getting an error message that says “Firstdata_payeezy: Undefined index: transaction_approved”

    #18429

    Hillel Coren
    Keymaster

    In the next version we’re updating the driver for this gateway which should hopefully resolve this error.

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.

Posted in: