Home Forums Support Invoices not sending by email

This topic contains 4 replies, has 3 voices, and was last updated by  Hillel Coren 1 month, 2 weeks ago.

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  • #20354

    mikejandreau
    Participant

    Self-hosted install.
    TEST email works.
    I also get the “Invoice MJJ-3177 was sent to …” emails.

    But the actual invoice isn’t emailed to my test client.

    I don’t see any errors, and the app things the invoice is sent according to the history.

    Where should I look to troubleshoot this?

    #20356

    mikejandreau
    Participant

    There must have been something wonky in the imported client record.

    Once I re-input the customer’s email, it worked fine.

    #20471

    Hillel Coren
    Keymaster

    Sorry for the late response, my email notification was in my spam folder.

    Glad to hear it’s working!

    #21243

    athuer
    Participant

    I need to reopen this topic.

    I have the same issue, but reentering customers email did not work, is there any log file, where I could check?
    sending test mail works great, sending quotes is not working.

    #21244

    Hillel Coren
    Keymaster

    If you use Postmark the app can access the logs directly otherwise you’d need to check the email provider logs.

    Are you using the latest version of the app? Maybe try testing with a different provider.

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