Home Forums Support iPhone, Expenses, Camera

This topic contains 14 replies, has 2 voices, and was last updated by  djnumark 2 weeks, 1 day ago.

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  • #22717

    djnumark
    Participant

    Hello,

    I am using self-hosted 4.5.16 (everything appears to be working fine)
    iOS 12.4 on iPhone

    When clicking the camera app inside of expenses, the app crashes. I took a look inside the privacy settings thinking maybe the app didn’t have permissions to use the camera, however, the app doesn’t even show the option to allow it to see the camera under the privacy and camera settings locations.

    Anyone else having problems with this?

    #22734

    Hillel Coren
    Keymaster

    The app should ask for permission the first time you use the camera, maybe try reinstalling the app?

    #22744

    djnumark
    Participant

    Just uninstalled and reinstalled, never asked for camera access. Went to expenses and tried to launch the camera, the app crashes.

    Again under Privacy > Camera > InvoiceNinja is not listed

    • This reply was modified 1 month, 3 weeks ago by  djnumark.
    #22751

    Hillel Coren
    Keymaster

    Which exact version of the mobile app are you using?

    • This reply was modified 1 month, 3 weeks ago by  Hillel Coren.
    #22782

    djnumark
    Participant

    0.1.52

    #22800

    Hillel Coren
    Keymaster

    Sorry, I’m not sure. I haven’t been able to reproduce the problem.

    #23113

    djnumark
    Participant

    I just updated to 13.3 (17C54) tonight, uninstalled, reinstalled and I’m still facing the same issue. Mobile application crashes as soon as I click the camera icon. Still no sign of it in the privacy > camera page.

    #23114

    djnumark
    Participant

    Here is everything showing under the app settings

    #23115

    Hillel Coren
    Keymaster

    Do you see the app on Settings > Privacy > Camera at the bottom?

    #23116

    djnumark
    Participant

    Thanks for your quick reply.

    No. It appears to be listed in alphabetical order. The only I is Instagram. Not listed on the bottom either.

    #23117

    Hillel Coren
    Keymaster

    Sorry, I don’t have an answer

    #23127

    djnumark
    Participant

    No problem. Are there any app debugs I can do or anyone in particular I can work with to resolve? I’m sure I can’t be the only one with the issue.

    #23128

    Hillel Coren
    Keymaster

    Sorry, not that I’m aware of.

    This is the first time I’ve seen this issue, in other cases re-installing the app shows the accept permission popup.

    #23130

    djnumark
    Participant

    Yeah that is weird. I’ve never gotten any kind of permissions pop-up during any of the installs or at the time the camera launches.

    The other weird thing is, there are zero entries for InvoiceNinja in the app data logs in the Privacy > Analytics > Analytics Data page.

    #23132

    djnumark
    Participant

    Looks like other developers are seeing similar issues with their apps.

    My phone from a hardware perspective is an iPhone SE

    • This reply was modified 2 weeks, 1 day ago by  djnumark.
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