Home Forums Support Password Not Being Sent To Users

This topic contains 5 replies, has 2 voices, and was last updated by  Hillel Coren 9 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #17734

    WhatNoWebsite
    Participant

    Morning Hillel

    When I preview a mail to be sent to a client it clearly shows that the password WILL be sent:
    http://prntscr.com/lwxwn2

    However, when the user receives the mail they DO NOT see the password:
    http://prntscr.com/lwxx7r

    #17735

    Hillel Coren
    Keymaster

    The password is only included in the email if it’s being auto-generated when the email is sent.

    #17736

    WhatNoWebsite
    Participant

    Thanks.

    How do I get the system to auto generate the password please…?

    #17737

    Hillel Coren
    Keymaster

    There’s a setting on Settings > Client Portal

    #17748

    WhatNoWebsite
    Participant

    Thanks Hillel

    I have this option and but if I leave the password blank it sends an auto generated password but if the password is set it does not send it. Clients forget their passwords and ask instead of using the password reset function.
    http://prntscr.com/lx0ede

    #17749

    Hillel Coren
    Keymaster

    Not sure I follow, that’s the correct behavior.

Viewing 6 posts - 1 through 6 (of 6 total)

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