We are a self-hosted customer using v4.5.17.
We are having issues where it appears that payments are posting 2x and the invoice outstanding amounts are doubling. When we try to delete one of the duplicate payments, the invoice then shows a balance for the payment delete.
Invoice A: One item at a price of $1,000 for an invoice total of $1,000.
Payment from Stripe (or paypal or check) for $1,000, but it is posted twice. Account is now showing a $1,000 credit.
Delete the duplicate payment of $1,000, Invoice A is now unpaid with a balance of $1,000.
When I click on the Invoice A, it shows one item at price of $1,000, but the total amount of the invoice is now $2,000.
It appears that this duplication issue is not still happening, but I have no way to fix the ones that have messed up. Its either unpaid or over paid. Delete the invoice changes nothing.
This issue appears to still be happening. Randomly, payments are posted twice. Then, when deleted, the balance paid to date on the invoice goes negative. This is really starting to impact us. Any advice on what could be causing this?
I don’t mind going into the database to find them but it keeps happening. We need to stop the bleeding here before I can start to clean up the mess.