Home Forums Support Pdf in email corrupted

This topic contains 14 replies, has 2 voices, and was last updated by  Garod 3 years, 3 months ago.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #1983

    Garod
    Participant

    Hi,

    When I receive an invoice email, the pdf is corrupt.
    It won’t open in any application.

    Please advise

    #1984

    Garod
    Participant

    Should have mentioned I have installed the self hosted version

    #1987

    Hillel Coren
    Keymaster

    Is the live PDF preview working? Also, are you testing with standard invoices or recurring?

    #1988

    Garod
    Participant

    The preview works fine, I can also download the pdf from there.

    I can download an invoice pdf from with the admin also.

    The problem is just with the pdf contained in the invoice email.

    I’m testing the standard invoices

    #1989

    Hillel Coren
    Keymaster

    Which version are you running?

    #1990

    Garod
    Participant

    I downloaded the latest version an replaced the previous one via FTP

    #1991

    Hillel Coren
    Keymaster

    To be clear, v2.4.9.4

    #1992

    Garod
    Participant

    correct

    #1993

    Garod
    Participant
    #1994

    Hillel Coren
    Keymaster

    Could you send a sample corrupted PDF to [email protected].

    Are you using a custom invoice design?

    #1995

    Garod
    Participant

    Sending now

    #1996

    Hillel Coren
    Keymaster

    Thanks, it’s a pretty large PDF.

    Do you see the same problem with a simpler invoice.

    If you have a logo can you test without it.

    #1997

    Garod
    Participant

    I removed the logo and the pdf worked, I’ve forwarded the email to you.

    I’m glad it was a simple fix, though I’m sorry for having taken up your time

    #1998

    Hillel Coren
    Keymaster

    Great, thanks for letting us know.

    Maybe it will work with a different version of your logo. I’ve never seen this before.

    #1999

    Garod
    Participant

    I feel privileged that I could add a new confusion

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