Home Forums Support Quote Emails Send, Invoice Emails Fail To Send

This topic contains 9 replies, has 2 voices, and was last updated by  Hillel Coren 5 months, 1 week ago.

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  • #17530

    zerofox
    Participant

    Using the invoice ninja site I can’t get invoices to send. But quotes seem to send just fine. I have a self-hosted plan but I am not currently self-hosting.

    Let me know what info you need from my side. Thanks!

    #17535

    Hillel Coren
    Keymaster

    Are you seeing a specific error?

    There may be more details if you click ‘Email history’ on the client overview page.

    #17540

    zerofox
    Participant

    No specific error. It says in the client portal “System emailed invoice X to X” but no invoices are going though including the test invoices I’ve sent to myself. But quotes seem so send just fine.

    #17541

    Hillel Coren
    Keymaster

    What do you see when clicking ‘Email history’?

    #17545

    zerofox
    Participant

    I’m not following you, I can’t find an email history bottom or tab. The closest I can find is looking at the history it says “Initial Email client X 10/Dec/2018 – 6 days ago” But nothing has come though.

    #17546

    Hillel Coren
    Keymaster

    Assuming you’re using our hosted platform there should be an ‘Email history’ link near the contact details.

    #17550

    zerofox
    Participant

    Okay got it. This is what’s in the log “Delivered | 16/Dec/2018 09:16
    smtp;250 2.0.0 OK 1544976979 n127si5765332itc.67 – gsmtp
    ASPMX.L.GOOGLE.com (209.85.234.26)”

    But nothing is in my spam or inbox. Nothing is getting through to my customers.

    #17551

    Hillel Coren
    Keymaster

    Not sure, you may want to check if not attaching the PDF helps.

    #17552

    zerofox
    Participant

    The PDF isn’t attached, they have to click on the link to view the invoice. I just double checked attach PDF is not checked in the settings.

    #17553

    Hillel Coren
    Keymaster

    Sorry, not sure…

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