Home Forums Support Reset "Marked as viewed"

This topic contains 6 replies, has 3 voices, and was last updated by  Hillel Coren 2 weeks, 2 days ago.

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  • #6523

    andisaleh
    Participant

    Hi,

    I set up a BCC email for sending invoices and when I received the copy in my inbox, I clicked on the “view invoice” link just to make sure it worked. It did as expected but in the process I accidentally marked the invoice as viewed. Is there a way to reset this status?

    Thanks 🙂

    #6524

    Hillel Coren
    Keymaster

    Sorry, we don’t currently support manually resetting the status.

    #6525

    andisaleh
    Participant

    Follow up question: If I access the client’s dashboard via “View client portal” from the admin area and view their invoices, will they also be marked as viewed?

    #6526

    Hillel Coren
    Keymaster

    We add ?silent=true to the links in the app to prevent the invoices from being marked as viewed.

    #6527

    andisaleh
    Participant

    That’s great info. Thanks, Hillel! 🙂

    #24675

    liqfx
    Participant

    Sorry to revive an old thread – but I have done the exact same thing.

    I understand it is not officially supported, however, if I wanted to change an invoice manually from “viewed” back to “sent” on a selfhost could I do this by changing the value of “invoice_status_id” from a 3 to a 2 for the particular invoice?

    #24676

    Hillel Coren
    Keymaster

    We strongly advise against manually updating the database.

    If you decide to try it please make sure to backup your database.

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