Home Forums Support Self hosted GoCardless – automatic payment

This topic contains 18 replies, has 5 voices, and was last updated by  StefanM 3 weeks, 1 day ago.

Viewing 19 posts - 1 through 19 (of 19 total)
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  • #15515

    willr
    Participant

    Hi all

    At the moment, I have GoCardless subscriptions set up separately from my InvoiceNinja install as I didn’t think it would be possible for InvoiceNinja to autobill through GoCardless. However, it’s getting difficult to keep track of which payments are for which invoices.

    I’m looking at the docs now and it seems that InvoiceNinja does allow for automatic billing from GoCardless to take immediate payment for recurring invoices. Is this the case?

    Thanks

    Will

    #15516

    Hillel Coren
    Keymaster

    That’s correct, we support auto billing with GoCardless.

    Let me know if you need help setting it up.

    #15517

    willr
    Participant

    Thanks Hillel – I’ve set GoCardless up and I’ve just had a client pay for their recurring Invoice. Do they need to “Opt in” like they do with Stripe for payments to automatically hit GoCardless? Or will this just happen automatically in the future on the date that their recurring invoice is raised?

    Thanks

    Will

    #15518

    Hillel Coren
    Keymaster

    They’re slightly different, with GoCardless your client pays on the GoCardless site so they wouldn’t see the ‘opt in’ option in Invoice Ninja.

    If auto bill is set to always on the recurring invoice it should auto bill.

    #15519

    Hillel Coren
    Keymaster

    Note: we don’t support using Stripe alongside GoCardless.

    #15520

    willr
    Participant

    Perfect, thanks – I’ve now set the client’s Auto Bill field to “Always” so hopefully it will kick in next month.

    Am I best deleting the Stripe gateway if I’m using GoCardless? Just added Stripe in to give clients a range of ways to pay!

    #15521

    Hillel Coren
    Keymaster

    Yes, for GoCardless auto billing to work you’ll need to archive the Stripe gateway.

    In the latest version the app should prevent adding both gateways together.

    #15544

    willr
    Participant

    Thanks. One final question – if I have a client set up on GoCardless auto-bill but then I need to invoice for a one-off piece of work that is on 30 days terms and shouldn’t go through Direct Debit is there a way to do that?

    #15548

    Hillel Coren
    Keymaster

    Only recurring invoices are auto billed, standard invoices are not.

    #19993

    jibix
    Participant

    Hello all, I had gocardless & stripe so after reading this I did remove Stripe gateway so auto-billing for my recuring invoice works. But it’s not generating the paiement in gocardless, i don’t understand because I did:
    – Check that the gocardless client where added from the pay button of invoice ninja
    – It is a recuring invoice
    – settings are good in parameters > online paiement
    – settings are good on the recuring invoice, auto-billing set to always
    I am self hosting invoice nina and everything is up to dateV 4.5.11
    Any ideas?
    thanks a lot
    JB

    #20203

    jibix
    Participant

    Hello, does anyone face this as well?

    #21787

    mathoebi
    Participant

    We have clients in Europe whom we want to auto-charge using gocardless because the fees are lower and many companies refuse to pay with credit card.

    We also have clients in the US and Australia who need the credit card option.

    Since Stripe and gocardless apparently can’t be used together, is there an option to use auto-charging by credit cards and by direct debit (like gocardless) in parallel?

    #22050

    StefanM
    Participant

    So please help. As i understand right, to have autobilling with GoCardless it is only possible with recuring invoice?
    So my customers get every Month a different invoice. So autobilling is not possible?

    Thanks for answer
    Stefan

    #22055

    Hillel Coren
    Keymaster

    v1 does not support using Stripe and GoCardless together, this will be fixed in v2.

    Maybe you can create a recurring invoice and update the amount each month?

    #22057

    StefanM
    Participant

    Hy Hillel, thanks.
    Is it planned that autobilling for normal invoices?

    #22058

    Hillel Coren
    Keymaster

    You can manually charge a normal invoice with a card on file, I’m not sure how auto-billing would work though?

    #22059

    StefanM
    Participant

    yes i know, but this must do the customer and its not automated?

    #22060

    Hillel Coren
    Keymaster

    I guess in the future it’s possible we could add an option to auto-bill standard invoices on their due date. We don’t have immediate plans to add this though.

    #22061

    StefanM
    Participant

    This would be great!!!!
    Thanks.

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