Home Forums Support SMTP USER error

This topic contains 3 replies, has 2 voices, and was last updated by  kdgonk 3 weeks, 4 days ago.

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  • #20498

    kdgonk
    Participant

    Hi all,

    I’m using self-host Invoice Ninja 4.5.12 and so far everything work fine except one
    issue which I’ve not yet find a solution.

    I’ve setup my SMTP using my own domain I’m able to receive test mail and also mail sent
    to client. However when I create more user and send them invitation mail it always show
    that it send successfully but the mail never reach.

    I’ve try to change my smtp to TLS / SSL or change another SMTP server. Nothing fix this issue.

    Appreciate if anyone can help.

    PS Its not even going into spam folder.

    Regards,
    Tacheng

    #20499

    Titanfail
    Participant

    I’m assuming if you’re adding users, they’re on the same domain? If messages to clients are getting out, then I doubt it’s a problem in Invoice Ninja specifically.

    I can’t claim to be an expert (far from it, sadly), but first place I’d look would be the error logs on the email server itself. Perhaps there’s something preventing internal messages from getting passed properly, while messages to clients on other domains get through just fine.

    #20500

    kdgonk
    Participant

    Titanfail,

    Thanks for the reply, it’s same domain as my SMTP.
    when clicking test mail button I did receive test mail. So I’m confuse
    how come I’m able to receive test mail and mail sending to client but not
    adding new user.

    It was a new install and I’m really running out on how to get this work.

    I even try logging out and try password recovery and nothing coming thru.

    #20572

    kdgonk
    Participant

    Solved

    After few days of trying all the possible way (What I can think of)
    I’ve decide to remove everything include mysql database and do a clean
    install again. However it appear a new error which as soon as I click
    on setting it just gave me 404 error message.

    At that point I then turn to my hosting company (Namecheap.com) and try
    to see if them have clue, however the support team advise me there is a
    rule which was created cause this error and he have remove that rule and
    so far everything working without problem. (My wordpress woocommerce also
    having problem cause by this rule)

    Thanks for all the help and sorry to advise I’ve no idea what rules what
    made on their part.

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