Home Forums Support Unable to login to my account

This topic contains 6 replies, has 2 voices, and was last updated by  theemwiz 1 month, 2 weeks ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #24245

    theemwiz
    Participant

    Hello,

    All of a sudden, I am unable to login to my account.

    Can you let me know why?

    #24246

    Hillel Coren
    Keymaster

    Hi,

    I’m not sure, have you tried sending a password recovery email?

    #24251

    theemwiz
    Participant

    Yes, I did, but it says, We can’t find a user with that e-mail address.

    #24254

    Hillel Coren
    Keymaster

    Maybe try with incognito mode or a different browser

    Do you have any emails from the app to check

    #24255

    theemwiz
    Participant

    Any emails from the app meaning?

    #24256

    Hillel Coren
    Keymaster

    To confirm you’re using the correct email address.

    You can also send an email to [email protected] and we can check the email logs.

    #24353

    theemwiz
    Participant

    Okay, I have emailed my query to them. Looking forward to their response.

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