Home Forums Support Viewing invoices on mobile devices

This topic contains 11 replies, has 5 voices, and was last updated by  Hillel Coren 2 weeks ago.

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  • #5386

    Maff
    Participant

    When viewing the invoices on a mobile device browser the invoices don’t show up. The client needs to download the attachment and then open the invoice in Acrobat or other supported app.

    Is there a way to make it possible/easier to view invoices on mobile devices?
    If not, is there a future plan that addresses this situation?

    Many of my customers may only be viewing their invoices on mobile devices, so this is a big concern for me.

    Any info in regards to this would be appreciated.

    Thanks,

    #5390

    Hillel Coren
    Keymaster

    I think it depends on the mobile device and browser.

    Which device\browser is your client using, it may work if they use a different browser.

    #5391

    Maff
    Participant

    Chrome on Android isn’t working.

    I just tried on Dolphin and that worked fine.

    I’m waiting to hear back from someone with Safari. I’ll post back as soon as I hear from them.

    #5392

    Hillel Coren
    Keymaster

    Thanks, that’s helpful. We’ll look into this for a future release.

    #5396

    Titanfail
    Participant

    Would setting the alternate PDF viewer option in Settings / Account Management work, or is does that just change it for administrative users and not clients?

    #5397

    Hillel Coren
    Keymaster

    It currently just sets it for the specific user, not clients.

    #5399

    Maff
    Participant

    So I tested this out in different browsers and on 4 different Mobile Devices.
    iPhone6, iPhone5, GalaxyS6, Motorala Droid Turbo2
    Here is what I found

    iPhones
    Safari – The invoice CAN be viewed inside the browser

    Android
    Chrome – The invoice CAN’T be viewed inside the browser and instead triggers an automatic download of the PDF
    Firfox – The invoice CAN’T be viewed inside the browser and instead triggers an automatic download of the PDF
    Dolphin – The invoice CAN be viewed inside the browser
    Opera – The invoice CAN be viewed inside the browser
    Puffin – The invoice CAN be viewed inside the browser

    At the moment I didn’t get a chance to test it on any other browsers on an iPhone

    Looking into this more, It seems that this may be an Android Chrome related issue, since I found lots of other issues regarding the inability to view PDFs directly in the Chrome browser on Android devices. Furthermore, I installed and tested the Chrome Canary developer app and also the similar Firefox app to see if they would open on there in hopes this is a situation that is being worked on… but, the PDFs still couldn’t be viewed in the browser

    The big downside is that Chrome is typically the default browser on many Android devices, so those clients won’t be able to view the invoices directly in the browser. It’s not the end of the world, but not very convenient either.

    Do you think there is any way this can be worked out on the Invoice Ninja side??

    Thanks again, the App still rocks in my opinion!

    #5400

    Hillel Coren
    Keymaster

    Thanks, that’s extremely helpful!

    Our app provides two ways to display the PDF:
    – On Chrome and Firefox we support using the browser’s built in PDF viewer
    – For all other browsers we use PDF.js to display the PDF

    My guess is we’re trying to use the native renderers on mobile as well which may explain why only Chrome and Firefox are failing. If this is the case we should be able to fix this by restricting the native renderers to desktop browsers only.

    Assuming this fixes it we’ll include the change with our next release.

    #5414

    Maff
    Participant

    Great! Mobile support across all devices/browsers is so very important for us. As I’m sure we are not alone with this, more and more of my customers are viewing and paying their invoices right from their phones and I’m sure this will only keep increasing over time… it’s soooo very important!

    Thanks again!

    #5417

    AccessWeb
    Participant

    +1 for this, same issue in another post.

    #22733

    Motor
    Participant

    This issue is not resolved. We desperately need customers to be able to view the entire invoice. When it loads on mobile they CANNOT scroll the pages, it only shows part of the first page of the invoice! Help! We just found out about this! Also if they try to hit download it doesn’t just open it tries to save to icloud on an iPhone and doesnt work.

    #22737

    Hillel Coren
    Keymaster

    Which browser are they using?

    Sorry, we don’t have a solution for this.

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