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Viewing 37 posts - 1 through 37 (of 37 total)
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  • in reply to: Invoice not sent #23768

    peopleinside
    Participant

    No i have to send manually so it’s created.

    in reply to: Invoice not sent #23763

    peopleinside
    Participant

    Yes also this month the invoice was not created.
    Seems i have not particular error log. I found a possible error with SMTP email, fixed.
    I’m forced to insert an email in the customer profile (i don’t like this) and now generated sent manually.

    in reply to: Invoice not sent #23556

    peopleinside
    Participant

    Due Date is set at the 5th day for me.
    I have set end data in December of 2021.
    No email on the customer field.

    Thanks.
    My server is Apache with PHP 7.3

    in reply to: Invoice not sent #23553

    peopleinside
    Participant

    Currently i can’t and want do test on Ninja Invoice also because if I’m not wrong is hard to delete things you can only archive it. I will see at the start of march if i still having the same issue.

    Or i need install a new test instance but i cannot do this now.
    I will see… i cannot believe the software is bugged but if is I’m surprised no user are reporting.

    Also is hard to me understand what’s wrong.
    I will see if I will be able to try before having again the issue in march.
    Thanks for your help.

    • This reply was modified 1 month, 3 weeks ago by  peopleinside.
    in reply to: Invoice not sent #23551

    peopleinside
    Participant
    in reply to: Invoice not sent #23548

    peopleinside
    Participant
    in reply to: Invoice not sent #23546

    peopleinside
    Participant
    in reply to: Invoice not sent #23500

    peopleinside
    Participant

    Tue, 11 Feb 2020 09:41:14 +0000 Running SendRecurringInvoices…
    Tue, 11 Feb 2020 09:41:14 +0000 0 recurring invoice(s) found
    Tue, 11 Feb 2020 09:41:14 +0000 0 recurring expenses(s) found
    Tue, 11 Feb 2020 09:41:14 +0000 Done

    in reply to: Invoice not sent #23478

    peopleinside
    Participant

    No errors seems.
    If i do the command by SSH nothing is showed just a new empty line

    in reply to: Invoice not sent #23476

    peopleinside
    Participant

    Logo is 538 x 338 png

    in reply to: Invoice not sent #23474

    peopleinside
    Participant

    Yes. At the moment i deleted again the recurring invoice and scheduled a new one.
    The status is waiting so should be active.
    I will see again…

    in reply to: Invoice not sent #23471

    peopleinside
    Participant

    I have no error in server log.
    Checking PHP I find this:

    [06-Feb-2020 12:32:39] WARNING: [pool index] child 22869, script ‘invoice/public/index.php’ (request: “POST /invoice/public/index.php”) executing too slow (6.182955 sec), logging

    i don’t see any other errors so i can not understand why of the issue.

    in reply to: Invoice not sent #23470

    peopleinside
    Participant

    Hi Hillel, it’s not easy.
    Since i moved from a different invoice system the only issue that found in your software is how generation of invoice works.

    I update your software with Softaculous script manager, my HP is updated 7.3 as for Apache and my server.
    Again this month the system has not generated the invoice and i need send manually.
    In the past the system was not sending on correct date and as now i cannot correct i sent yesterday the invoice and i need is sent every first day of the month… need stop the recurring invoice and create another.

    Also i don’t like the system send email when i need to generate manually the invoice and customer must have an email address or system give an error. I don’t have to send invoice to the customer, I’m not into business i need manage invoice by myself.

    I don’t know why is so hard have recurring invoice working.
    Mine is just a feedback, i think i will still have issue on this.

    in reply to: Invoice not sent #23465

    peopleinside
    Participant

    I still have recurring invoice not automated created. The cron is active, no errors.
    Your software gives to me issues on recurring invoice. I have to send manually every month.

    in reply to: Invoice not sent #23050

    peopleinside
    Participant

    Hi Hillel, thank you for the reply!

    You can change the start date of the recurring invoice to the next date it should be sent.

    Done thanks now status is waiting, Hope to see the invoice sent on the first of Jenuary.

    You can also disable auto-emailing of recurring invoices in the workflow section on Settings > Invoice Settings.

    Option to disable for all client found. I have just one client, maybe will be nice can customize this option for each customer. Again, thanks.

    Happy Holidays and Happy new year!

    in reply to: Invoice not sent #23036

    peopleinside
    Participant

    Hi Hillel, hope you are well and you enjoy this Christmas time. Don’t know if you celebrate this.

    I have manually sent an recurring invoice because was not automatically sent.
    The invoice was sent at 6 of the month because also if i set to send the first day was not send maybe because customer has no email? I don’t have to send by email to costumer, i have to see generated invoice in the system.

    I was not able to generate the invoice without a valid email address on the customer profile, this is bad for me. I put mine email for be able to send and activate the recurring invoice.

    This caused the invoice was not sent automatically the first of the month as i set so i need force the send at 6 of the month. After done this i removed the email address from the customer as they should not receive by email.
    Now i don’t know if also the next invoice will be not generated because of this anyway is scheduled for the 6 of the next month, I need correct this date to the first of the month.

    In the recurring invoice i see sent on 6 and will send next on 6. How can i edit in the database will be sent on 6 to will be sent on 1?

    Hope in the future you can add the possibility to change this scheduled date from the interface without have to stop the recurring invoice and generate another one.

    Hope also you will insert an option to be not forced to send invoice to the customer who don’t want have sent by email but i need have in the web interface.

    Thanks.

    in reply to: Invoice not sent #22473

    peopleinside
    Participant

    Hi, thank you for your message! I use PHP 7.3 as i keep always software updated.
    I have just one doubt and is the recurring invoice was not created correctly.
    I will monitor the new created where now the status is pending so it’s correct.

    in reply to: Invoice not sent #22438

    peopleinside
    Participant

    Was not generated.
    I will monitor the new recurring invoice and let’s see.
    Now the status in waiting so should be set correctly let’s see if will be sent, if not i will update this discussion.
    Thank you for the support.

    in reply to: Invoice not sent #22435

    peopleinside
    Participant

    Usually i have issue with recurring invoice.

    Now i deleted the recurring invoice, created an invoice for this month than set a recurring new invoice from December.

    I hope this will fix the issues.
    Thanks

    in reply to: Unable to change next recurring existiong invoice #17387

    peopleinside
    Participant

    Thank you, seems with your suggestion the issue is resolved… Also if my intention was not changing the initial date πŸ™‚ thank you for the help. I suggest in future to make available a setting for keep start date and correct schedule date.

    in reply to: Unable to change next recurring existiong invoice #17383

    peopleinside
    Participant

    The start date of the recurring invoice is 01 may 2018 so invoice should be created at first of every month but is created on 8 of every month…

    in reply to: Unable to change next recurring existiong invoice #17379

    peopleinside
    Participant

    Thank you for the reply. I changed the last invoice date from day 8 to 1 saved but I still see next invoice will be created at 8 or 9 January. It’s only a visual bug?


    peopleinside
    Participant

    Thank you for your reply!
    πŸ™‚

    in reply to: Disable email when invoice is generated #7620

    peopleinside
    Participant

    I commented this time.
    I see also recurring invoice is not working as expected. I opened an issue about this.

    So recurring invoice is not working for me also I AM unable to decide to not send every month the invoice when is generated. As is a rent of an house I need only if customer doesn’t pay the invoice than reminder are sent by email.

    Seems nothing is working for now.

    in reply to: Disable email when invoice is generated #7618

    peopleinside
    Participant

    Hi,
    I tested today this but the email with the invoice was sent to my email address I set to receive all email in ccn and was sent an alert about the invoice… so maybe also customer continue to receive it.

    in reply to: Disable email when invoice is generated #7372

    peopleinside
    Participant

    So
    /** $this->mailer->sendInvoice($invoice); */

    should be fine?

    https://github.com/invoiceninja/invoiceninja/blob/master/app/Console/Commands/SendRecurringInvoices.php#L100

    after the edit I have now:

                if ($invoice && ! $invoice->isPaid()) {
                    $this->info('Sending Invoice');
                 /**   $this->mailer->sendInvoice($invoice); */
                }
            }

    Is this fine?
    I also hope a solution will be released so this avoid to have errors when Invoice Ninja is updated and if I forgot to comment this the issue come again.
    https://github.com/invoiceninja/invoiceninja/issues/1484

    in reply to: Disable email when invoice is generated #7369

    peopleinside
    Participant

    Also is not clear to me if the fix should be:

     /** if ($invoice && ! $invoice->isPaid()) {
               *$this->info('Sending Invoice');
               *$this->mailer->sendInvoice($invoice);
                } */

    or just this:
    /** $this->mailer->sendInvoice($invoice); */

    but all time an Invoice Ninja update will be done the issue will come again.

    in reply to: Disable email when invoice is generated #7368

    peopleinside
    Participant

    I hope you will soon include this fix:
    https://github.com/invoiceninja/invoiceninja/issues/1484

    I just updated Ninja and loosed the edit so again mail to customers… is an issue…

    in reply to: Self-Hosting Issue and Cron Issue #7367

    peopleinside
    Participant

    Seems I cannot edit my post so I add a detail… for stop email cron alert I added to the end of the cron >/dev/null 2>&1

    in reply to: Self-Hosting Issue and Cron Issue #7366

    peopleinside
    Participant

    OK the cron should be:

    /usr/local/emps/bin/php […]/invoice/artisan ninja:send-reminders
    /usr/local/emps/bin/php […]/invoice/artisan ninja:send-invoices

    but IF I do this by SSH I receive error:
    PHP Fatal error: Class ‘PDO’ not found in /home/piadm/public_html/peopleinside_it/invoice/config/database.php on line 16

    Solved just use
    php […]/invoice/artisan ninja:send-reminders
    php […]/invoice/artisan ninja:send-invoices

    so replace /usr/local/emps/bin/php with php in my case solved.

    in reply to: Self-Hosting Issue and Cron Issue #7364

    peopleinside
    Participant

    Now status is pending because I edited the invoice but also done the cron by SSH never change this status.

    in reply to: Disable email when invoice is generated #7088

    peopleinside
    Participant

    Thank you
    /** $this->mailer->sendInvoice($invoice); */
    done.


    peopleinside
    Participant

    Thanks a lot, wget is the best way to update the app as the zip file is 100 MB and unzipped is also more. Ninja invoice, wonderful πŸ™‚

    Thanks @denisgomes , @pat_uxware , @hillel Coren

    Have a very nice, great time!
    With Love.
    from the crazy Italy ^_^


    peopleinside
    Participant

    Thank you, wget works fine πŸ™‚


    peopleinside
    Participant

    Maybe you can download the zip directly from your server to skip the first step?

    Yes I need to learn how.
    Thank you for your help.


    peopleinside
    Participant

    You want to copy the new files over the old ones, it’s important the original .env remains.

    Why in the Update article is not indicated that .env file should be not replaced? Is in total two .env files?
    .env.example and .env.travis ?

    I AM asking if I can skip to download on my PC the new version from your website and re-upload it by FTP. There are a way to download directly from SSH the archive or I must do what I AM doing: download on my PC and reupload at 0,50 MB?

    Thanks.


    peopleinside
    Participant

    I use the self host zip and for update I AM downloading in my PC the new version (from your website self-host) for upload again via FTP.
    I saw the update page http://docs.invoiceninja.com/en/latest/update.html but maybe I AM not understanding well?

    I understood to replace all folder file than when I will run again the url for login will be a setup to upgrade… or just I do not need download noting and load a update URL?
    Sorry I AM confused and new πŸ™‚

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