Have you ever received a suspicious email?

It might have been a request to verify your account, an urgent plea to provide your bank account details to claim a financial benefit, or maybe even an email that looks like it comes from a reputable company – yet something doesn’t seem quite right…

We’ve all experienced it, and it’s called ‘phishing’.

Phishing is the attempt to obtain private, sensitive, or financial details via email or online, by unscrupulous parties for malicious purposes. Often these emails will be redirected automatically to your Spam box. Sometimes they are too ridiculous to believe (an inheritance from a rich prince, your long lost relative?) Yet at times, it can be hard to separate the real from the dangerous, particularly when faced with sophisticated phishing techniques designed to fool.

No matter what, phishing is common, and it can be easy to miss. It is critical to protect yourself online, across all your electronic interactions and transactions. And of course it is vital to ensure your Invoice Ninja account remains safe from malicious breaches that can endanger your financial data. So we’ve put together a few simple tips to help keep you safe.

1: Always verify the authenticity of strange looking emails.

Emails from Invoice Ninja always come from verified Invoice Ninja addresses. If you receive emails from addresses that don’t seem to be from genuine Invoice Ninja sources, please inform us immediately at [email protected], or via our contact page. You can also forward us a copy of the email you received to our email address, so we can follow it through and try to get to the bottom of it.

2: Never, ever give out personal or sensitive information.

Your Invoice Ninja password, bank account details, credit card information, or other personal data belong to you, and you alone! Invoice Ninja will never request this information from you. So if you receive an email from Invoice Ninja asking for personal information – remember, it’s not genuine. Please inform us at [email protected].

3: Beware of fishy links.

A common phishing technique is the use of links to fake website pages, which prompt the victim to provide all kinds of personal information. Sometimes, the scammers have gone to great lengths to create web pages that look rather authentic. They may even have copied logos and fonts to get the right look and feel. A good way to avoid visiting fishy phishing links is by hovering over the link before you click, so you can view the URL address. If you look closely, you’ll see that the link is not from the http://invoiceninja.com site. It may have the name “Invoiceninja” somehow implemented in the URL, but it will NOT be a link to any page on the invoiceninja.com site.  Have you received a request to visit a fishy link? Let us know at [email protected].

4: Spot the mistakes.

Even when scammers have taken great care to make their fake emails and website links as authentic looking as possible, there are often tell-tale signs that all is not what it seems. There may be spelling mistakes or poorly worded text. Perhaps one letter in the company name is changed, or there is inconsistency in punctuation or design. Also, read the email or message slowly and closely. It will probably sound different to the way we at Invoice Ninja communicate in written form.

If something seems ‘off’ to you, or if you have a niggling feeling that something is not quite right, write to us at [email protected] and we’ll investigate from there.

5: Take precautions

Often, anti-fraud software installed in your computer system will use Spam filters to quarantine phishing emails. However, there are phishing attempts that may slip through the cracks. If you receive a suspicious email, you can use the Report function in your email program to report it as Spam, so that future emails from this address will be filtered.

If you have provided any personal or account information about your Invoice Ninja account to a phishing campaign, we advise you to change your Invoice Ninja password straight away. To change your password, log in to your account, go to Settings > User Details, and click the blue Change password button.

It is also recommended to check your financial accounts to ensure there has been no unauthorized activity. In the case that your account has been breached, notify the relevant financial provider immediately.

Staying safe is a vital aspect of your Invoice Ninja experience, and as always, we’re here to help.

If you have any online safety queries or phishing attempts to report, don’t delay! Contact us at [email protected].